Return & Refund Policy

At Teeny 1's, we want you to feel confident when shopping for your little one. If something isn't quite right with your order, we're here to help.

Please review our return and refund policy before placing your order.

The Short Version

• You have 15 days from delivery to request an eligible return.

• Items must be returned unused, undamaged, and in their original packaging.

• Change-of-mind returns are subject to a combined 10% return shipping and restocking fee, deducted from your refund.

• If your product arrives damaged, defective, or incorrect, contact us within 3 days of delivery.

• Approved refunds are issued to your original payment method after the return has been received and inspected.

15-Day Return Window

You may request a return for an eligible item within 15 days of delivery.

To request a return, please contact us within this 15-day period and include your:

• Order number

• Reason for return

• Photos of the product and packaging, if applicable

Please do not send your order back before contacting us. Returns sent without prior approval may not be accepted.

Return Eligibility

To be eligible for a return, your item must:

• Be unused and in the same condition in which it was received

• Include all original components, accessories, and packaging

• Be free from damage, stains, odors, pet hair, or other signs of use

• Have been purchased directly from Teeny 1's

• Not be marked as a final-sale or non-returnable item

Because our products are intended for use around babies and young children, we reserve the right to decline returns of products showing signs of use where accepting the return would create a hygiene or safety concern.

Return Shipping & Restocking Fee

All change-of-mind returns are subject to a combined return shipping and restocking fee of 10% of the purchase price of the returned items. This fee will be deducted from your refund.

The 10% fee covers both return shipping and restocking. No additional return shipping charge applies when you follow the return instructions provided by our support team.

Original shipping charges, if applicable, are non-refundable.

Please retain your tracking details and proof of shipment when returning your order.

The 10% fee does not apply to approved returns resulting from an incorrect, damaged, or defective product sent by Teeny 1's.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us within 3 days of delivery and provide your order number along with clear photos or video showing the issue.

Once reviewed, we will work with you to resolve the problem. Depending on the circumstances, this may include a replacement, replacement component, or refund.

Refunds

Once your approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to your original payment method. For change-of-mind returns, the 10% return shipping and restocking fee will be deducted from your refund.

Please allow approximately 7–10 business days for an approved refund to be processed. Your bank or payment provider may require additional time before the funds appear in your account.

Any currency conversion fees or other charges imposed by your bank or payment provider are outside of Teeny 1's control and are not refundable by us.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Gift cards

• Final-sale items

• Personalized or custom products

• Products showing signs of use, damage, or alteration after delivery

• Products returned without their original components or accessories

Any additional exclusions will be clearly identified on the applicable product page.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests before an order begins processing. However, we cannot guarantee that an order can be changed or cancelled once processing has begun.

Once an order has shipped, it cannot be cancelled and must instead follow our return process if eligible.

If Teeny 1's cancels an order due to payment issues, suspected fraud, incorrect product information, inventory availability, or another order-processing issue, any applicable payment will be refunded.

How to Start a Return

To request a return within 15 days of delivery, contact our customer support team and provide:

• Your full name

• Your order number

• The reason for your return

• Photos of the product and packaging, where applicable

If your return is approved, we'll provide you with the appropriate return instructions.

Please do not return products to the address shown on your shipping label unless instructed to do so by our support team.