Shipping Policy

At Teeny 1's, we aim to get your order to you as quickly as possible. Please review our processing and delivery timelines before placing your order.

Order Processing

Please allow up to 3 business days for your order to be processed before it is shipped.

Orders are processed Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Time

Once your order has shipped, estimated delivery is 5–7 business days.

The delivery timeframe is in addition to processing time. Please allow a total estimated timeframe of 8–10 business days from placing your order to receiving it.

All processing and delivery timelines refer to business days, excluding weekends and public holidays.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow time for the carrier to scan your package and update the tracking details.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Delivery Delays

Processing and delivery times are estimates and are not guaranteed. Delays may occur due to high order volumes, carrier disruptions, weather, public holidays, customs processing, or other circumstances outside our reasonable control.

If your order has not arrived within the estimated timeframe, please contact our customer support team with your order number so we can look into it.

Shipping Addresses

Please ensure your shipping address is complete and accurate before placing your order.

If you need to update your address, contact us as soon as possible. We cannot guarantee changes once your order has entered processing or has shipped.

Missing, Damaged or Incorrect Deliveries

If your tracking shows your order as delivered but you cannot locate it, please check around your delivery address and with household members, neighbours, or building management, then contact our support team if it is still missing.

If your product arrives damaged or you receive the wrong item, please contact us within 3 days of delivery with your order number and clear photos of the product and packaging.

Questions About Your Order

For shipping questions or assistance with your delivery, please contact our customer support team and include your order number.